What if I decide I’m not going to use DesktopServer? What is your refund policy?
We do offer refunds within 30 days of your purchase for the complete purchase price. However, please note that it does cost us to process sales and refunds. We highly encourage you to try DesktopServer Limited first but do understand that the limited version does not have all the features of DesktopServer Premium. We do not want you to pay for DesktopServer if it is of no use to you. We will issue you a refund within 24 hours if requested within 30 days of your purchase date. Please note that we value your feedback to help make our product better but cannot process refunds 30 days after your purchase date.
IMPORTANT: Your refund will be processed much faster (usually within ONE Business Day*) if you contact us rather than dispute a charge. Disputes through payment processors can take anywhere from 5 to 30 days because they will turn it into an investigation. Refund requests are faster and friendlier and the preferred way to achieve satisfactory results.
*While we will typically process your refund within one business day, it might take from three to five business days for it to show up on your credit card statement depending on the payment processor used.